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GE Healthcare Asia Pacific Career 7 Maret 2013, Service Sales Operation Specialist, Indonesia



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Job Number     1713338
Business     GE Healthcare
Business Segment     Healthcare Asia Pacific

About Us     What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world.

We are a $17 billion unit of General Electric Company (NYSE: GE), employing more than 46,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy - and we'd like you to be a part of it. As a global leader, GE can bring together the best in science, technology, business and people to help solve one of the world's toughest challenges and shape a new age of healthcare.

Something remarkable happens when you bring together people who are committed to making a difference - they do!At work for a healthier world.

Posted Position Title     Service Sales Operation Specialist, Indonesia
Career Level     Experienced
Function     Sales
Function Segment     Administration and Support
Location(s) Where Opening Is Available     Indonesia
City     Jakarta
Postal Code     10210
Relocation Expenses     No

Role Summary/Purpose     The Service Sales Specialist is responsible for first class efficient and effective administrator support to the Service Commercial Team in day-to-day business and sales operations and activities. The sales specialist will also be responsible to create and win sales opportunities for their revenue product segments / solutions / contracts in an assigned territory, or in a list of named accounts or both. The Service Sales Specialist may work individually in an account or territory.

Essential Responsibilities     Administration:

• Supporting Service Account Managers/Sales Specialists on all commercial Handling of all relevant types of work submitted into the department whether multi-vendor or core GE product based offerings
• Support and manage tender/bid processes including the needs qualification, vendor selection, quotation and closure of their product/solution/service opportunities to meet sales and margin targets as well as to maximize customer satisfaction in the assigned territory
• Supporting commercial team in quotation preparation and customer pricing enquiries, including dealers
• Support commercial team in managing opportunities in the applicable sales CRM tools (where necessary)
• Maintain database accuracy for all service contracts (MSA)
• CWF and KYC Process Management
• Loading contracts into all applicable processes including additions, deletions and modifications to existing contracts. This includes field communications to all stakeholders
• Coordination and preparation of sales / finance review tracker
• Local MSA documentation requirements (where applicable)
• Order, track and deliver all goods upon receipt of a validated Purchase Order or signed Quotations
• Manage inventory of accessories and supplies (A&S) to ensure the timely delivery of customer orders and as well as track overall aging of inventory
• Effectively manage and prioritize all responsibilities with minimal supervision

Commercial Sales:

• Accountable to achieve Service Contract (MSA) / Non-Contract Sales OP target for assigned accounts and / or territory
• Ensure pricing compliance for all opportunities
• Identify and create new opportunities and work with sales / service account managers to continuously increase prospect and opportunity funnel
• Preparing, submitting and following up of service contract proposals to customers with expiring warranty and service contract renewals
• Manage opportunities and funnel using applicable CRM sales funnel tools and reports for their assigned territories / accounts
• Maintain up to date detailed knowledge of their service product segments. Be able to present and discuss the value proposition and benefits which are relevant to customers
• Anchor the telesales initiative for service commercial team
Qualifications/Requirements     1. Diploma degree and above
2. 3-5 years of experience in sales administration and / or relevant fields
3. Excellent verbal, written, and communication skills
4. Proficient in the soft skills necessary to be an effective communicator between customer / dealers, internal field / operations team, cross functional teams including equipment sales team and OTR
5. Team player and committed to deliver on goals and priorities
6. Ability to work in a matrix environment with multiple functional owners / teams
7. Multi-tasking skills and prioritization
8. Proven leadership and effective decision-making capabilities
9. Ability to manage all aspects of customer service, customer satisfaction, and relevant contractual commitments
10. Good system knowledge and proficiency
11. Ability to adopt changes to systems and processes, including identifying opportunities to simplify to drive productivity in operations
Desired Characteristics     1. Bachelor degree
2. Excellent analytical and communication skills with the ability to communicate with employees and customers at all levels
3. Exceptional interpersonal skills
4. Telesales experience
5. Exceptional skills as a change agent and process oriented individual
6. Project Management experience
7. Green Belt trained




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