Career GE Healthcare - Modality Service Leader - X-ray - General/Mammography

Job Number	1736393
Business	GE Healthcare
Business Segment	Healthcare Asia Pacific
About Us	GE Healthcare Global Services We are a $17 billion unit of General Electric Company (NYSE: GE), employing more than 46,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy - and we'd like you to be a part of it. As a global leader, GE can bring together the best in science, technology, business and people to help solve one of the world's toughest challenges and shape a new age of healthcare. Something remarkable happens when you bring together people who are committed to making a difference - they do! At work for a healthier world.
Posted Position Title	Modality Service Leader - X-ray - General/Mammography
Career Level	Experienced
Function	Services
Function Segment	Field Services
Location(s) Where Opening Is Available	IndonesiaMalaysiaPhilippinesSingaporeThailandViet Nam
Relocation Expenses	No
Role Summary/Purpose	The Modality Service Leader is a Service Engineer delivering service at customer site and managing the regional support team / local customer team ( LCT ) for a given Product or some Products family. He/She is responsible to ensure the team meets the customers’ daily service repair activities and drives customer satisfaction through Service Excellence.
Essential Responsibilities	• Provides administrative and operational leadership that results in efficient day-to-day operations of the team. • Spends around 30% of his/her time doing service repair activities for customer. • Maintains primary site responsibility and supports optimization of scheduling of manpower, installs, shift coverage, technical training needs for the team, etc. • Maintains daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Works with operations leaders & process champions to facilitate operational metrics; follow-up with team members on any delinquencies. • Identifies field quality improvement opportunities, support Installation and customer escalations (CSOs) and utilizes the escalation process to resolve customer service delivery issues and conducts root cause analysis that will lead to effective problem solving. • Identifies Field Process Improvements, for example, pre PM work - improve on PM cycle time, remote work, Field Based Technical training to support use of Remote Diagnostic troubleshooting tools and processes in the field. • Contributes knowledge and maintaining problem solution database (PSDB) • Champions Productivity Programs (Remote tools, FEMC Broadband, FRFT, etc.) • Acting as change agent and field "expert" for programs, monitoring NPI and M3 Product Performance. This includes data gathering and linking with the Product Engineering groups to drive product quality and serviceability • Understands and communicates zone & HQ goals and objectives. • Meets Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements. • Manages service delivery processes in compliance with GE Healthcare policies. • Provides actionable feedback on performance of team members, both to the individual, as well as to the area leader (Director of Service or other). • Participates in sales opportunities, such as contract renewals and assisting with promoting and implementing revenue programs. • Spend around 40% of his/her time provide training for FSE's to insure that technical and customer skills are up to date and meet the needs of the business. • Second opinion approver for expensive service part order by FE.
Qualifications/Requirements	1. Bachelor’s degree in Electrical Engineering / Electrical Engineering Technology or equivalent education or Associates Degree with minimum of 5 years’ experience servicing Diagnostic Imaging equipment or a High School Diploma/GED and 12+ years’ experience servicing Diagnostic Imaging equipment. 2. Highly motivated team-player 3. Demonstrated ability to train/mentor peers 4. Prior project or technical leadership experience and exceptional interpersonal skills 5. Strong customer-service skills with at least 3 years’ experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the Healthcare Industry 6. Strong written and verbal communications skills in English with the ability to communicate complex technical issues in an easy to understand manner.
Desired Characteristics	1. Bachelor’s degree in Electrical Engineering / Electrical Engineering Technology / BioMedical Engineering equivalent education or higher with minimum of 5 years’ experience servicing GEHC Diagnostic Imaging equipment OR a High School Diploma/GED and 12+ years’ experience servicing GEHC Diagnostic Imaging equipment 2. Highly motivated team-player 3. Demonstrated ability to train/mentor peers 4. Prior project or technical leadership experience and exceptional interpersonal skills 5. Strong customer-service skills with at least 3 years’ experience and completed any soft skill training by GEHC. 6. Strong written and verbal communications skills in English with the ability to communicate complex technical issues in an easy to understand manner. 7. Good knowledge about GE HealthCare System product :- XR – Fluoroscopy & Radiography (XR6000, Starlight6000, Proteus Xra), Digital X Ray (DRF, XR650, XR656, Precision XRi), Analog Mammography (Instrumentarium Alpha/Performa, Senographe 800T/DMR, Seno2000D), Mobile X-Ray.

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